F.A.Q.


What is MyMoMint?
MyMoMint is a digital display designed to look and feel like a classic trading card. There is no connectivity, no app and no updates. Just moments on a constant loop.

Can I change the moment?
Yes! MyMoMint allows you to change and update your favorite moments whenever you want. However, you are limited to the number of moments per device. 
How many moments can it play?
Depending on the file size, you can play up to six (6) moments on one device. You simply drag and drop to the device plugged into your computer and voila!
How long does it play?
Your moments will play on an infinite loop. Normal NBA Top Shot Moments last for 20-25 seconds. Therefore, once the moment is over, it will loop to the beginning or play a new moment. Overall, the battery in the device will last for one hour, so make sure you keep it plugged in with one of our 1v1 stands!
What's included in the box?
Per each order of one MyMoMint device, you will receive the display card and USB cord for charging that connects to your personal computer.

Do you offer Gift Cards?
Yes! Gift cards are automatically fulfilled and are valid forever!
How do I turn MyMoMint on or off?
To turn on your MyMoMint, simply press the power button on the side of the device. There will be a power button icon that while indicate where to press. 

Do Video Prints play audio?
No. We designed MyMoMints to exclude audio so we can focus more on the art of the moment. Including audio gets in the way of an enjoyable experience!

Do you ship internationally?
We currently ship to the US, Canada, Mexico, Europe, and Japan. All orders placed from outside the US are subject to taxes and duties (including VAT) imposed by the customer's country of residence. MyMoMint is not responsible for any packages held by international customs agencies and it is not the responsibility of MyMoMint to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.